“Jack led design for one of the most complex programmes within our division — a regulated in-app data refresh experience reaching tens of millions of customers. He excelled at handling the tension between legal compliance and usability, never losing sight of the person on the other end. I'd recommend him without hesitation.”

“It's rare you come across a designer that delivers such significant impact. Jack's ability to juggle multiple hats across service design, product UX & content development in a highly complex, regulated industry was truly impressive. Above all a genuinely fantastic collaborator, highly respected as a strategic partner of both BCG X and our client team.”

“Jack has been a key member of the team as we've co-created a product with our customers. I would have Jack back on our team in a heartbeat. He has delivered a fantastic experience to a complex set of customer needs, and has great expertise in all elements of UX design. He brings a calm head and a reassuring presence.”